Last Updated
July 2026
This Refund Policy explains how payments made through our website are handled. Please read it carefully before booking.
2.1 No Refunds
Oasis by Azara operates a no-refund policy. All amounts paid — including deposits and full payments — are non-refundable under any circumstances, including change of mind, no-shows, or early departure from the facility.
2.2 How Payment Works
• A deposit is paid online at the time of booking to secure your reservation.
• The remaining balance is paid in full upon arrival at the facility, before entry.
• Once you have entered the facility, no portion of the amount paid (deposit or balance) is refundable under any circumstances.
2.3 Flexibility Instead of Refunds
While we do not offer refunds, we do offer the option to transfer your booking — see our separate Cancellation Policy for how and when this applies.
2.4 Service Cancellations by Oasis
If Oasis cancels a session or closes the facility unexpectedly (e.g., maintenance, weather, force majeure), affected guests will be offered the option to rebook or transfer their deposit to a future date at no additional cost.