Last Updated
July 2026
Oasis by Azara ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal data we collect through our website and Services, how we use it, and your rights regarding it.
4.1 Information We Collect
• Account & booking information: name, email address, phone number, date of birth (for age verification), and booking history.
• Payment information: processed directly by PayTabs, our payment service provider. We receive confirmation of payment status and a masked reference (e.g., last 4 digits of card) but do not store full card numbers, CVV, or expiry dates on our own systems.
• Health-related information (optional):if you disclose medical conditions relevant to safe participation in pool or wellness activities, this is used solely for your safety during your visit and is treated as sensitive data under Section 4.5.
• Technical information: IP address, browser type, device information, and cookies collected automatically when you use our website (see Section 4.6).
• Communications: messages you send us via email, contact forms, or social media, including WhatsApp inquiries.
4.2 How We Use Your Information
We use personal data to:
• Process bookings, memberships, and payments;
• Communicate booking confirmations, updates, and customer support;
• Send marketing communications where you have opted in (you may unsubscribe at any time);
• Maintain safety and hygiene standards at our facility;
• Comply with legal and regulatory obligations;
• Improve our website and Services through aggregated, non-identifying analytics.
4.3 Sharing Your Information
We do not sell your personal data. We share data only with:
• PayTabs, to process payments securely;
• Service providers who support our operations (e.g., booking software, email providers), under confidentiality obligations;
• Legal or regulatory authorities where required by law.
4.4 Data Retention
We retain personal data for as long as necessary to provide the Services, meet legal/tax obligations, and resolve disputes — typically for the duration of your membership plus [X years] thereafter, unless you request earlier deletion (subject to legal retention requirements, e.g., financial records).
4.5 Sensitive Information
Any health information you choose to share is used only to ensure your safety during activities and is not shared with third parties except with your consent or where required for emergency medical response.
4.6 Cookies
Our website uses cookies and similar technologies to keep you logged in, remember preferences, and understand site usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
4.7 Data Security
We use reasonable technical and organizational measures to protect your data, including relying on PayTabs' PCI-DSS-compliant infrastructure for payment processing. However, no method of transmission over the internet is 100% secure.
4.8 Your Rights
Subject to applicable law, you may request to:
• Access the personal data we hold about you;
• Correct inaccurate data;
• Request deletion of your data, where we are not legally required to retain it;
• Withdraw consent to marketing communications at any time. Requests can be made to [Contact Email].
4.9 Children's Privacy
Our Services are not directed at children. Where minors are permitted on-site under guardian supervision, any data collected is limited to what's needed for safety and access purposes and is provided by the accompanying guardian.
4.10 Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted here with a new "Last updated" date.
4.11 Contact Us
For any privacy-related questions or requests, contact us at +962791234234.