Last Updated
July 2026
This policy explains what happens if you need to cancel or change a booking, based on how much notice you give us.
3.1 Cancelling More Than 24 Hours Before Your Booking
If you cancel more than 24 hours before your scheduled booking time, your booking (and the deposit already paid) can be transferred — to a different date/time, or to another person — at no additional charge. The deposit itself is not refunded but remains valid toward the transferred booking. To request a transfer, contact us at +962791234234, more than 24 hours before your scheduled time.
3.2 Cancelling Less Than 24 Hours Before Your Booking
If you cancel less than 24 hours before your scheduled booking time, it is treated as a no-show. The deposit is forfeited and cannot be transferred, refunded, or applied to a future booking.
3.3 No-Shows
Failing to arrive for a confirmed booking without prior cancellation is treated the same as a late cancellation under Section 3.2: the deposit is forfeited.
3.4 How to Cancel or Transfer
All cancellation and transfer requests must be submitted via +962791234234. Requests made verbally or over social media are not considered valid until confirmed in writing, and the 24-hour cutoff is measured from the time we receive your request.
3.5 Changes by Oasis
Oasis reserves the right to cancel or reschedule bookings due to operational needs or circumstances beyond our control. In such cases, guests will be notified as early as possible and offered the option to transfer their deposit to a future date at no charge.